Bill Russell: 00:11 Welcome to this week in health it where we discussed the news information and emerging thought with leaders from across the health care industry. This is Bill Russell. Recovering healthcare CIO and creator of this week in health it, a set of podcasts and videos dedicated to training the next generation of health it leaders. This podcast is brought to you by health lyrics, helping you build agile, efficient and effective health. It. Let’s talk visit Health Lyrics. Com to schedule your free consultation. We were recording a series of discussions with industry influencers at the Chime Himss 2019 conference. Here’s another of these great conversations. Hope you enjoy.
Nick Giannas: 00:46 My name is Nick Giannas I’m a senior consultant in the it practice at Witt Kiefer, We specialize in executive recruitment
Bill Russell: 00:53 executive recruiting. Right. So, uh, what kind of roles are you guys filling right now?
Nick Giannas: 00:57 So it’s a variety of roles. I mean, some of the traditional roles that you’re familiar with, yeah. Cio, CTO, correct, correct. And those roles are evolving. Uh, there’s also obviously the newer emerging roles, whether it’s an informatics or analytics or a chief security officers. And so, um,
Bill Russell: 01:16 are you seen chief data officers? Our, our, uh, digital officers?
Nick Giannas: 01:20 Yes. We are seeing that as well. And that’s a newer role. Particularly we’re seeing that in larger organizations as they go down the digital path, uh, to be able to really support consumerism and really a focus on that consumer engagement.
Bill Russell: 01:35 Well, one of the reasons I really wanted to have the conversation with you is because, you know, as, uh, as I’m talking to these CIO’s and whatnot, I’m hearing all these different roles start to pop up. And it’s, it’s fascinating because I think it’s indicative of the changes that are going on with health care. We’re starting to focus on consumer more. Obviously, data is huge and continues to be huge. Uh, and security has taken an elevated role. Is it, uh, what are people looking at? What are systems looking for? Let’s start with security. Okay. That’s gotta be a hard role to fill. I mean, those people are in high demand, right? That’s why they come to you, right? Because they can’t find something. Right. Um, but what are they looking for in a security officer for say, uh, let’s say a mid tier, like a $3 billion health system? It’s still a huge company and they need good security. What are they looking for in that candidate?
Nick Giannas: 02:22 Well, they certainly want the information security background, right? Understanding it from, from a technology perspective, but I think they’re more interested in a, from a business perspective, having that business acumen, right? And being able to communicate technology in business terms that executives can understand. Right, right.
Bill Russell: 02:41 Yeah, that makes sense. It needs to be somebody that could really move. It’s not a traditional technology person anymore. It’s somebody who can move throughout the organization, educate people on security. So there they’re interacting with a lot of department heads and they’re moving throughout the entire organization.
Nick Giannas: 02:56 Absolutely. So they need to be able to interact with a diverse of constituents and they need to be able to really educate and build the culture of security. Right. You know, a lot of the security incidents are happening because of the, uh, internal, right?
Bill Russell: 03:11 There’s, there’s no good way to say this, but at, you know, the health system I was at 26,000 employees and essentially that’s your weakest point, right? So unless you can educate people and bring them forward and say, look, reusing your password over and over again on the Internet, even if it’s not within the health system, you’re using it for your banking site and whatever, that’s a security risk. And they go, really? How can that be a security risk? It’s my bank. It’s like, well, if you use it three, four, five times, you know, that that becomes a different vectors, as I say, to pick up that information once they pick that up. Now that can get into the EHR data if you’re a physician
Nick Giannas: 03:49 or whatnot. They’re not necessarily situations where employees are malicious. Absolutely not. Well, there are cases are, but it’s not necessarily the case all the time.
Bill Russell: 04:00 Yeah, it’s interesting that security role is, uh, it was a fascinating role for me and I, I think it will continue to be in high demand, hard to fill roles.
Nick Giannas: 04:09 Right. And you’re seeing it elevated to the VP level. Right? So you’re seeing that, that at that position evolved or from director to chief information security officer.
Bill Russell: 04:18 And one of the things we did at our health system was we, uh, we broke it out from underneath it. So the implementation of security was under the CIO, but we hired a chief security officer and they were over not only digital security but also physical security, which is a little different model but and a little different skill set. It was very interesting to have that person.
Nick Giannas: 04:40 Absolutely. So the other thing is, is where it’s reporting to, so to speak. It can be reporting up through compliance or have a dual reporting relationship or, or reports to the CIO. So it really depends on, uh, a number of factors like the culture of the organization and how they’ve structured it. But it also how mature that information security program is.
Bill Russell: 04:58 So security has been elevated within the organization. Analytics, we all know when your data is king, uh, what kind of roles within analytics, it’s just a lot of different titles and roles.
Nick Giannas: 05:09 Well, you see the chief data officer, you see the, uh, VP of analytics, you see the chief analytics officer, but it’s really building out that strategy, that governance, are they all the same? Just different titles for the most part, but it just really depends on how the organization structures it.
Bill Russell: 05:27 So it’s a strategy position and uh, and an implementation position, I assume strategy because we were swimming in data, right? And so I would assume when you have that conversation around the analytics officers, they’re saying, we need somebody who can lead us, somebody that can help us to, uh, you know, collaborate with the physicians, collaborate with the research researchers and whatnot, but help us to guide us in terms of not only the, uh, the framework, the infrastructure and the framework to get things done, but also where’s it going? And sort of visionary.
Nick Giannas: 06:01 Absolutely. Moving to a more centralized model, moving to a single source of truth where you can get access to a actionable data where you could support business and political transformation. Right? So getting that data into the hands of clinicians to make informed decisions. Right. And being able to build the competence, uh, uh, and to be insightful, right. To the organization.
Bill Russell: 06:28 Yeah. It’s interesting. So somebody, uh, I’ll, I’ll ask the question my listeners want to hear. So yeah. Um, people are wondering, I think I’m ready for the next opportunity or I think I’m ready to be a chief. You know, chief, whatever, uh, chief technology, chief information, chief security officer, how do they elevate themselves? Or do you just encourage them, uh, to get their name out there? I mean if they have their, they have their master’s in something. They’ve been, they’ve been in it for maybe 10 years and now they’re saying, I think I’m ready for the next thing. What should they be doing?
Nick Giannas: 07:06 Well, yeah, you got to look at it. What, what do you want to do? Yeah, I think, I think you have to be just as you are a strategic in your role, I’ve always said this, you should be strategic, uh, in your career from your correct. Right. Right. So if your end goal is to be a CIO is your next opportunity, what does your next opportunity look like? Cause you want to make sure that it’s on the right career path to get to your ultimate goal, right? So always, if you’re looking at a transition, do your homework, right? Really take off, take a step back and think out. I think about what you really want to do. What do you want to do next? And not only look at do your homework from a career perspective, but if you see an opportunity, yes. If it’s your dream job, obviously you want to act on it pretty quickly, but don’t rush into it and make sure you take your time, do your homework, understand the, the role that you’re looking at and the, and, uh, and the organization to make sure this is the right fit for you, both personally and professionally.
Bill Russell: 08:01 One of the things I, I talked to people about when they’re say, well, you know, I think I want to be a CIO someday. I’m like, we’ll talk to some CIO’s. Make sure that’s what you want to be. And by the way, being a CIO of a $500 million company and a 3 billion and at 10 billion or $30 billion company, those are different things. I mean, I talked to, yesterday, I talked to the CIO, former CIO for southwest airlines and uh, and we were just talking about how different it is to, to run something. Maybe that’s 6 billion and something that’s sure. 30 billion. Uh, it’s a very, you know, we were sort of joking. It’s like, I, I don’t think I’ve touched a keyboard to do anything other than email for almost a decade. I mean, you get to that role and it’s a leadership role. It’s a, it’s a, uh, it’s a strategy, vision leadership, people development role and they don’t expect you to be in the data looking at for those size organizations. But if you’re at a $500 billion startup, they expect you to understand AWS and architecture and project management. Those kinds of things,
Nick Giannas: 09:05 you certainly have to roll up your sleeves and those positions compared to the, you know, uh, positions that are much larger health systems or much larger organizations where a lot of your work is at the strategic level.
Bill Russell: 09:17 Do you find when people come to you and they say, yeah, I think I want that role, and you explained the role to them, they’re like, well, it’s not what I thought it was going to be or does that, that happened?
Nick Giannas: 09:26 No, cause I think what happens, it’s the evolution of someones career, right? Uh, they enjoy being able to work at the operational level. Uh, but once you start to continue on and become more experienced in your career, uh, really leading that corporate strategy for it and aligning it with the strategic priorities is something that people aspire to, to be involved in being at the table. Right. I mean, that’s what CEO’s and have worked through for all these years. I mean, you know this, right? I mean it was not thought of that as a strategic, uh, strategic.
Bill Russell: 09:59 Yeah, it was a tactical thing, right? Just make sure the clinical workstations work, make sure the data center doesn’t go down. Yeah. Um, but yeah, that changed pretty dramatically. I would say. I don’t know, maybe, maybe well with me, if we use one, I mean maybe about a decade ago.
Nick Giannas: 10:14 Right? Well, and you’re still seeing organizations that are, you know, elevating their CIO position or the other traditional positions, like a CTO, going from a more of a, a director of technical services to a VP CTO or going from a CIO to a vice president or an executive vice president. So how does part of the senior leadership team,
Bill Russell: 10:34 so somebody is in between roles now, we’ve seen this recently, the CIO role has been a little fluid lately, some health systems, uh, and we’re seeing people come in, but it seems to be the same people. They’re just like changing chairs at different health systems. How do people get into the, into the stream, into the mix for consideration and to, and to some of these roles that they’re looking at saying, hey, that, that looks interesting to me.
Nick Giannas: 10:57 Are you saying from somebody coming from outside the industry or are you saying outside the industry?
Bill Russell: 11:03 Yeah. Wow. That’s interesting. Now let’s start with inside the industry cause that’s who will be listening. But then we’ll, we’ll go to outside cause I’m curious on that too.
Nick Giannas: 11:11 Okay. So in terms of inside the industry, how are they looking at,
Bill Russell: 11:16 how do they get, how do they get into the mix? There’s a lot of roles available.
Nick Giannas: 11:19 I mean obviously they should come talk to us. I mean like you go to your web.
Bill Russell: 11:22 So I’d look at it and say, oh there’s some roles. But there’s, there’s a bunch of you, there’s a bunch of firms like yours. Right?
Nick Giannas: 11:28 Well I think building a relationship with a, an executive search consultant is a good idea. You know, and having that initial conversation and it might not necessarily be about a role and maybe just about, hey, what are you seeing in the market? Right. You know, what are some skills, a set and uh, that, you know, what’s the skill set? What is the experience that organizations are looking for? You know, how can I position myself better? Right? So just having that initial conversation think is great.
Bill Russell: 11:54 And we were always open to that, the conversation. And I think that’s just one of the things people need to hear is even if you have a job today, you should be building that network today. No doubt. Uh, having the conversations and just meeting people and they’ll, and you guys are great working network, right? And you guys are great in terms of just sitting down and saying, Hey, this is what I’m thinking of for my career. And you go, all right, hey, you don’t have your masters. You might want to get to do that. Hey, absolutely, you might want to develop this skillset because this is what we’re seeing in the marketplace. Absolutely. And then every conference swing by again to say, so anything change or pick up the phone, you know, you don’t have to wait really only once a year. They, yeah, I’m sure you love working the booth and uh, appreciate you guys being here. And thanks for, thanks for being on the show. Thank you very much for your time. Take care.
Bill Russell: 12:40 I hope you enjoyed this conversation. This shows a production of this week in health it for more great content. You can check out our website @www.thisweekinhealthit.com or the youtube channel at thisweekinhealthit.com/video
Bill Russell: 12:54 thanks for listening. That’s all for now.